-Items are to be returned for in-store credit ONLY, issued in the form of store credit (good for one year) sent via email to the email address provided at checkout. Refunds are only issued if an exchange purchase has been made (please see below)
-Returns must be received unwashed, unworn, and with original tags still attached (no exceptions)
-All returns must be received within 14 days of the date your order was delivered to you according to our tracking info. (No exceptions) Please allow 5-7 days for your return package to arrive to us (to ensure your return is received within the 14-day time-frame) & keep a record of your return tracking number.
-Items returned outside of the 14 days time frame will be shipped back to you at your expense using the credit card number we have on file.
-Items NOT eligible for returns include: Sale/Clearance Items, jewelry, undergarments, socks, scarves, belts, hats or hair accessories and Gift Cards.
-Shipping on all returns is your responsibility and is non-refundable, unless we make a mistake at Lennon & Willow. If you feel you have received defective merchandise or were shipped an incorrect item, please notify us immediately.
-Returns will be processed 2-3 business days after your item(s) have been received, issued in form of a gift card (good for 90 days) sent via email provided to us at checkout
Lennon & Willow Boutique, LLC
2062 East Beltline NE
Grand Rapids, MI 49525